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There are a variety of ways to contact us
FAQ
Top frequently asked questions
Is the email, text, letter or call asking you for financial and personal info?
Fraudsters pretend to be companies who you may have relationships with such as Columbia Threadneedle. Be wary even if you think you recognise the sender. Genuine companies never ask for financial details in an email/text or unsolicited call. Don’t reply, and don’t click on any links or attachments.
Do you know who really sent the communication, or made the call?
If in doubt, phone the company on a trusted number or visit their website by typing their web address directly into the address bar. Don’t click on a link or copy and paste from the email/text itself. Do not try to contact the company on a number, address or email provided on the suspected communication.
Is the email/text/letter or call trying to scare you into action?
Communications from reputable companies should sound reasonable and calm. Fraudulent messages often contain threats of account suspension or immediate risk of fraud. If you’re not sure about a communication you have received purporting to be from Columbia Threadneedle, you can always phone us on +44 740 170 3814.
How to tell a suspicious email/ text from a real one:
We never ask you to confirm personal or financial information in an email/ text. Scam emails/ texts often look strange, with a messy layout and spelling mistakes. Our email addresses always end with ctukplc.com or digital.ctukplc.co.uk. We never ask you to carry out a test payment online or transfer money. We will never ask you to send personal information or identity documentation to an address which isn’t listed on our website.
My financial situation has changed – what can I do?
We understand that the recent increase in living costs has impacted many of our investors. Our plans are designed to be flexible to adapt as your circumstances change. If you need to, you can amend your Direct Debit using our online portal or by calling our customer services team. If you decide to amend your direct debit amount, please remember the minimum monthly investment is £25 per account.